Refund and cancellation policy
Last updated 17 October 2026
This policy explains how to cancel an InkBell plan and when you can get your money back. It is part of our terms of service.
1. At a glance
| If… | Then… |
|---|---|
| You cancel your plan | No more charges. Plan stays until the end of the paid month, then Free. |
| First payment, not happy | Full refund within 7 days if you made 3 or fewer papers (once per account). |
| Forgot to cancel before renewal | Full refund within 3 days of the renewal if no papers were made in the new month. |
| Charged after cancelling, or charged twice | Always a full refund. Tell us within 14 days. |
| Exam Pack not used | Full refund within 7 days if none of its papers were used. |
| Papers made in a paid month | That month is not refunded. Cancel to stop future charges. |
2. How to cancel
You can cancel at any time; there is no fee and no minimum period.
- Sign in on the InkBell website and open Settings → Subscription.
- Choose Cancel plan and confirm.
- You get a notification confirming the date your plan will end.
Changed your mind before that date? Choose Keep my plan on the same page and your plan carries on as before.
3. What happens after you cancel
- Nothing more is charged to your wallet.
- You keep everything in your plan until the end of the month you already paid for.
- After that you move to the Free plan. Your papers stay in My Papers. Books that need more space than the Free plan has are kept but locked, and unlock straight away if you choose a paid plan again.
4. Changing plans
- Upgrading (for example Teacher to Pro) is charged straight away and starts a new month with fresh papers and books. The upgrade itself is not refunded once papers have been made on the new plan.
- Moving to a smaller plan (Pro to Teacher) starts on your next renewal date, so you keep what you paid for until then. You can undo it before that date.
5. Failed payments
If a monthly renewal payment does not go through, we tell you straight away and your plan keeps working for 3 more days while you pay with Pay now under Settings → Subscription. If it is still unpaid after that, you move to the Free plan. Nothing is charged for the days in between.
6. When you get a full refund
You get a full refund in these cases:
- Your first payment: within 7 days of your first paid plan, if you have made 3 or fewer papers in that time. This applies once per account, so you can try a paid plan without risk.
- A renewal you forgot to cancel: within 3 days of the renewal, if you have not made any papers in the new month. Your plan then ends.
- Charged by mistake: if you were charged after you had cancelled your plan, or charged twice for the same plan, renewal or pack. Tell us within 14 days of the charge.
- An unused Exam Pack: see Exam Packs below.
7. When there is no refund
- A paid month in which papers have been made, outside the cases above.
- Unused papers or books at the end of a month (they do not carry over and are not refunded).
- A first-payment refund asked for after 7 days, or after more than 3 papers were made.
- Accounts closed because our terms were broken.
You can always cancel so that you are not charged again.
8. Exam Packs
An Exam Pack (5 extra papers) is a one-time purchase. You get a full refund within 7 days of buying it if none of its papers have been used. Once a pack's papers are used, or after 7 days, it is not refunded. Unused pack papers expire 60 days after purchase.
9. How to ask for a refund
Email support@inkbell.app from the email address of your InkBell account, with:
- the receipt number (shown under Settings → Subscription → Payments and receipts);
- which case above applies; and
- for a charge after cancelling or a double charge, the date and amount you were charged.
We reply within 3 working days and tell you whether the refund is approved.
10. How refunds are paid
Approved refunds are paid in full to the same Easypaisa or JazzCash wallet (or other method) you paid with, within 7 working days of approval. We do not deduct any fees. Depending on your wallet provider, it may take a little longer to show in your balance.
11. What happens after a refund
- A refunded plan or renewal ends straight away and you move to the Free plan. Your papers and books are kept.
- A refunded Exam Pack's papers are removed.
- The payment shows as refunded under Payments and receipts.
12. If we close your account or InkBell
If we close InkBell, or close your account for a reason other than breaking our terms, we refund the unused part of the month you paid for, and any unused Exam Pack papers.
13. Payment disputes
If something looks wrong with a charge, please contact us first: we can usually fix it faster than your wallet provider. If you also raise a dispute with your wallet provider, we may pause your plan until it is settled.
14. Purchases through app stores
If you paid through Google Play or the App Store, that store handles cancelling and refunds under its own rules. Cancel in the store's subscription settings and ask the store for any refund.
15. Contact
DEVSTAX (Private) Limited, Lahore, Pakistan · support@inkbell.app · contact page